HR/Payroll System Status
|2/10/17||9:45 am||BEACON Login Web Browser:
If you are calling concerning a problem using Google Chrome to login to BEACON please use the supported web browser Internet Explorer instead. A Google Chrome update was pushed out to users which makes it incompatible with Beacon at this time.
BI Data Load Fail:
|1/10/17||8:00 am||Call Center Hours:
Due to the inclement weather this morning, the BEST Shared Services Call Center will be operating with limited staff manning the phones. Please expect some delays if you call. We will be processing emails and faxes. If you have a question or issue, please send it to us via email at BEST@osc.nc.gov or fax at 919-855-6861 and your issue will be handled. We apologize for the inconvenience, but greatly appreciate your patience and understanding. Thank you.
Call Center Hours:
HR/Payroll Portal Page:
HR/Payroll Portal Page:
|12/30/2016||8:10 am||System Availability on 1/3/17:
There will be an extended maintenance period on Tuesday, January 3, 2017 from 8:00 pm to 12:00 am (midnight) EST. The HR/Payroll system (formerly known as BEACON) will be unavailable during this time.
Login Screen Changes:
|12/22/2016||12:00 pm||2016 W-2's:
W-2's will be produced mid-January for employees to receive no later than January 31, 2017. Help us get your W-2 to you as early as possible by making sure your address is current in the HR/Payroll system. Update your address in ESS using your NCID. If you do not have access to your ESS account, you may contact BEST Shared Services at 866-622-3784 or email@example.com.
|12/06/2016||11:20 am||December 2016 Payroll:
The December Monthly payroll date is Thursday, December 22, 2016. For employees on Biweekly payroll, December has three payroll dates - December 2, December 16, and December 30. Benefit deductions generally come out of the first two pay checks of the month. Only deductions that were missed on previous pay checks will come out of the December 30th check.
|11/29/2016||3:00 pm||System Availability 12/2/16 to 12/5/16:
The BEACON HR/Payroll system will be unavailable starting at 6pm on Friday, December 2, for system maintenance. The system will be available again by 7:00 pm on Monday, December 5.
|11/29/2016||8:00 am||The BI data load failed this morning so the data in the BI system is current as of 11/27/2016. We expect to resume normal loading tomorrow and apologize for any inconvenience.|
Our BEST Shared Services Call Center will be unavailable today, November 28, 2016 from 12:40 pm to 2:00 pm. You may continue to send email requests to firstname.lastname@example.org during this time and we will process as quickly as possible after 2:00 pm. We apologize for any inconvenience this may cause. Thank you.
December 2, 2016 Bi-weekly Payroll:
The December 2, 2016 bi-weekly payroll will post in November.
All BEACON bi-weekly pay days that occur on the 1st,2nd, or 3rd of the month will be posted to the prior month. Pay days falling on the 1st, or 2nd will have both the GL entries and the CMCS requisitions dated in the prior month. Pay days falling on the 3rd will post to GL with an effective date of the last day of the prior month and CMCS requisitions posted in the current month as a “set back” to the prior month. Please be aware that NCAS postings and CMCS requisitions will be dated in the month prior to the pay date. Please make sure all applicable personnel are made aware of this notification to ensure your agency has the funds available in the month prior to the actual payroll date.
The BI Daily Load completed successfully this morning (9/27/16). Data in BI is current as of 9/26/16. The Quota Balance data in BI is as of 9/20/16. This data will be updated with the regularly scheduled load on Wed (9/28/16).
There was a failure with the BI Time Load on Saturday (9/24/16) and the BI Daily Load this morning (9/26/16). We are working to resolve the issue and will post an update when available.
For now, the Quota Balance data in BI is current as of 9/20/16. All other BI data is current as of 9/22/16.
The BI Daily Load completed successfully this morning (9/13/16). Data in BI is current as of 9/12/16.
BI and Business Objects will be unavailable starting at 3 pm on Friday, September 2nd for system maintenance.
The system will be available again by 7:00 am on Tuesday, September 6.
|08/31/2016||9:15 am||The ‘Reports’ tab containing BI reports will no longer be directly accessible on the portal after 9/2/2016. We will support customers who need these reports until they have been migrated to Business Object by generating an excel version on request. If you need one of those reports after 9/2/2016, please send an email to Best Shared Services requesting the report and include any pertinent instructions related to report variable selection or formatting. Click here for complete details on how to make the request.|
|08/31/2016||9:15 am||System Availability 9/2/16 to 9/6/16:
The BEACON HR/Payroll system will be unavailable starting at 7 pm on Friday, September 2 for system maintenance. The system will be available again by 7:00 am on Tuesday, September 6.
|08/29/2016||8:00 am||Currently the BEST Shared Services Call Center phone lines are down. You may continue to send requests to our email box at BEST@osc.nc.gov. We hope to have the lines restored within the hour. Thank you for your patience while we work to resolve this issue.|
|07/27/2016||10:35 am||There were missing entries with the NCAS payroll postings on 7/27/16. They will post on 7/28/16. A ZFIR variant for the missing entries has been set up named /160727 CM ERR- REQS POSTED 07/27 2016 missing. This variant may be run to see the amounts that will post tomorrow. Requisitions in CMCS will match the NCAS postings that posted today and the ZFIR variant for today. Another posting along with the requisitions will post tomorrow just as if it were another payroll. Handle each day just as you would a normal payroll posting. Please call Rick Pieringer 919-707-0543.|
The issue encountered with the BI PubInfo Load on 7/25/16 has been resolved. Data supporting the “B0155: Current Public Info w/Last Action” report is now current as of 7/25/16.
There was a load failure this morning (7/25) with the PubInfo file in BI”. This is the file that supports the “B0155: Current Public Info w/Last Action” report. We are working to resolve the load issue. For now, data supporting B0155 is current as of 7/21/2016.