NCFS System Status

NCFS Help Desk: Email NCFS Help Desk or call (919) 707-0795

Current Status

System	Status
NCFS	Normal Operations
NCFS Training - WBTs	Normal Operations

Latest Updates

Date	Time	Status
11/13/24	9:00 AM	All issues related to duplicate email notifications, scheduled processes and interface files has been resolved. If you identify any residual issues please submit the details to the OSC Contact Center ncfs@ncosc.gov for review. Thank you for your continued patience and understanding.
11/12/24	2:30 PM	Oracle has identified a performance issue effecting NCFS Reporting. Additional updates will be posted here when available.
11/11/24	9:00 AM	An issue was identified on Saturday, November 9th regarding duplicate report email notifications being triggered and sent to users that were outside of the normal process schedule. Duplicate outbound (from NCFS) interface files to our agency partners has also been identified as part of the issue – a targeted email communication is being sent to agencies who had interface files generated out of NCFS over the weekend. The OSC teams are working diligently with Oracle to identify the root cause of the issue, assess the reach of this issue and identify any corrective actions needed.
10/7/24	1:30 PM	UPDATE: The check printing issue has now been resolved. If you have any issues with printing checks, please enter a ticket at ncfs@ncosc.gov. ORIGINAL MESSAGE: OSC is aware and actively working to resolve an issue related to check printing. Checks in a status of ‘created and ready for printing’ are not printing. OSC is researching and will post updates as more information is known.
8/29/24	3:45 PM	UPDATE: NCFS is now working correctly. ORIGINAL MESSAGE: A reporting issue within NCFS has been identified and we are aware of reports populating with zeros. We are actively working to identify and correct the issue and will provide an update as soon as possible.
8/20/24	4:00 PM	Oracle has been made aware of an issue with ‘page unresponsive’ notifications for users in NCFS. As a workaround until resolved, please use the below information: For Chrome users – change your browser Zoom size to 75% or less. For Edge Browsers – no issues were reported – should work as expected.
8/16/24	10:00 AM	If the home screen of the NC Financial System (NCFS) is not displaying all the modules that you normally see, log out of NCFS and clear your browser cache and then login again. If you continue to experience an issue with the home screen module display, please submit a request to the OSC Help Desk at ncfs@ncosc.gov.
8/16/24	9:00 PM	Update 08/16/24: The issue with NCFS processing the Party Payment files that are submitted to osc.ncfs.procuretopay@ncosc.gov and with the batch interface INT-AP-030 files has been resolved. As a reminder, please submit any questions or requests to the OSC Help Desk at ncfs@ncosc.gov. Original Message 08/14/24: There is an issue with NCFS processing the Party Payment files that are submitted to osc.ncfs.procuretopay@ncosc.gov and with the batch interface INT-AP-030 files. The Office of the State Controller (OSC) is working with Oracle to resolve the issue. We will send a communication once the issue has been resolved.
8/16/24	7:30 AM	Update 08/16/24: The issue with NCFS generating the Bell Notifications for multiple types of approvals has been resolved. Users should clear their internet cache and history, close the browser, and start with a fresh browser session for best results. If you continue to experience issues, please submit a request to the OSC Help Desk at ncfs@ncosc.gov. Original Message 08/14/24: There is an issue with NCFS generating the Bell Notifications for multiple types of approvals. The Office of the State Controller (OSC) is working with Oracle to resolve the issue and will send a communication once the issue has been resolved.
8/13/24	10:00 AM	NCFS Production will be unavailable from 9:00 p.m. on Friday, August 16th through 1:00 p.m. on Saturday, August 17th for scheduled quarterly maintenance. Times may vary.
7/31/24	2:30 PM	UPDATE at 2:30 PM: The RPT-RTR-172 NC AP Accrual Reclass Report (Prior Year Invoices) and RPT-RTR-177 NC AP Accrual Injections Report (After Year-End) functionality has been restored. Please log out of NCFS, log back in, and clear your browser cache to ensure you are retrieving the updated version of the reports. ORIGINAL MESSAGE at 12:00 PM: The RPT-RTR-172 NC AP Accrual Reclass Report (Prior Year Invoices) and RPT-RTR-177 NC AP Accrual Injections Report (After Year-End) are not currently populating data. OSC is working to restore the report functionality as a critical item and will send a communication once completed.
7/28/24	8:30 AM	NCFS maintenance is complete and is now available. Please submit any issues through the OSC Help Desk at ncfs@ncosc.gov.
7/25/24	7:30 AM	NCFS Production environment will be unavailable starting at 9:00 p.m. (ET) on Friday, July 26th until approximately 9:00 p.m. (ET) on Sunday, July 28th due to maintenance updates. These times are estimates and could vary. Please monitor this NCFS Status page for updates related to system availability.
1/8/24	11:30 AM	UPDATE AS OF 1/10 at 8:30 AM: Performance issues appear to be resolved as of January 9. ORIGINAL: OSC is actively working with Oracle to resolve significant system performance issues. Users may experience delayed response and error messages within NCFS during this time. Please submit a ticket – with screen shots and navigation information - to the OSC Contact Center (ncfs@osc.nc.gov) if you encounter specific error messages in Production. We will update users once we have more information – thank you for your patience.
12/19/23	1:30 PM	UPDATE AS OF 1:30 PM: Issue has been resolved in NCFS – all approved journals should now be posted and Inquire on Detail Balances page is now accessible. Please submit a request to the OSC Contact Center (ncfs@osc.nc.gov) if you encounter additional issues in NCFS. ORIGINAL: An issue has been identified in NCFS this morning which has impacted several areas: • Inquire on Detail Balances screen – an error message is occurring which is prohibiting users from accessing the data • 9:45am AutoPost job failed – approved deposit journals were not posted The NCFS team is working closely with Oracle to correct the issue and will provide an update as soon as possible. Please submit a request to the OSC Contact Center (ncfs@osc.nc.gov) if you encounter additional issues in NCFS.
12/15/23	3:00 PM	NCFS General Ledger is closed for October 2023.
12/2/23	7:30 AM	Intercompany module is closed for October 2023. All NCFS modules are open for December 2023.
8/29/23	7:30 AM	As of this morning, the scheduled process from HR/Payroll to NCFS did not complete and therefore no Payroll Disbursement journals are available in NCFS. The HR/Payroll team is working to re-run the process and Payroll Disbursement journals should be available in NCFS on Wednesday, August 30th.
8/1/23	7:30 AM	As of 7/31/23 at 5:30pm – June and Fiscal Year 2023 are closed in NCFS. August is now open and available for processing.
11/22/22	7:20 AM	Oracle quarterly update 22D completed successfully over the weekend. A new version of the ADFDI spreadsheet is now available – you can now download Version 5.11.24695 via the Tools menu of NCFS.
10/14/22	8:00 AM	NCFS is now accessible. OSC is assessing the effects of Thursday's NCID outage and will provide further updates as needed.
10/3/22	7:30 AM	All issues related to NCFS transactions from Friday, Sept. 30th, have been resolved. If you encounter any problems, please contact the NCFS Help Desk at ncfs@osc.nc.gov.
9/30/22	1:25 PM	The issue related to interfaced transactions from NCAS into NCFS has been resolved and all transactions should be available in NCFS as expected. If you have questions or additional issues, please submit a request to NCFS Help Desk at ncfs@osc.nc.gov. A second, high-priority, issue is actively being worked related to the approval of transactions. IC Transfers submitted for approval prior to 10:30am may show in Error status. We are working to determine root cause and resolution and will keep you updated.
9/16/22	2:15 PM	NCFS Production environment will be temporarily unavailable beginning at approximately 8pm EST on Friday, September 16th. We anticipate the system to be unavailable for 1-2 hours. Any additional updates related to system availability will be posted on this page as needed.
7/29/22	10:15 AM	Interfaced transactions are now available in NCFS. If you continue to encounter issues, please contact NCFS Help Desk at ncfs@osc.nc.gov.
7/29/22	8:00 AM	NCFS Technical and Functional teams are actively working to resolve interface issues. All inbound interfaces will be reprocessed shortly and transactions will then be available in NCFS. Update to come once resolved.
6/28/22	11:30 AM	NCFS will be available on Friday, July 1st. OSC and DST approvals will operate on a normal schedule.
5/18/22	7:00 AM	All scheduled interfaces into NCFS have processed successfully as of this morning. Any additional issues should be submitted to NCFS Help Desk for further research.
5/17/22	5:15 PM	NCFS reporting is now available. Any additional issues should be submitted to NCFS Help Desk for further research.
2/23/22	10:00 PM	All approved IC transfers are now posted in NCFS. We expect all approved transactions to post as scheduled going forward.
2/23/22	9:30 AM	All approved disbursements posted late afternoon Tuesday Feb. 22nd. Still working to resolve IC Transfers and post them in NCFS.
2/22/22	1:30 PM	NCFS is still experiencing system issues. Disbursements and transfers were able to be approved this morning but they remain unposted to the ledger. Deposits continue to be approved and posted with no issues. The Oracle team is actively engaged on these issues and is working diligently to resolve.
2/21/22	12:15 PM	NCFS Production environment was updated this past weekend, according to the quarterly schedule we have configured with Oracle. Issues within NCFS have been identified this morning that we are actively working to identify and correct. If you receive error message or have issues within the system please submit a ticket to the NCFS Help Desk.
2/21/22	4:45 PM	The NCFS team is still actively engaged with Oracle to resolve the issue. Disbursements and Transfers submitted prior to 10:30am this morning were approved, assuming cash availability, but did not post. Unposted transactions will reflect as such on your daily reporting. Many disbursing accounts will likely be negative tomorrow once warrants are cleared and funds transfers sent. DST will post the transactions to CB$ once they receive the posted transactions from NCFS. Deposits appear to have been approved and posted.